Author Archives: Martin Gray

About Martin Gray

Martin Gray has a 30 year background in IT, holding senior management positions with multinationals such as IBM and Johnson Controls and smaller Australian companies. As a founder of Jeito, Martin has been a pioneer in the delivery of Web enabled Board assessments since 2004, has provided feedback consultancy training in governance principles and has published several articles on Board governance in Australia and the UK.

Jeito Employee Survey

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The 2017 Edelman Trust Barometer revealed that trust is in crisis around the world. Things have worsened since then and the trust deficit issue deters many prospective employees from wishing to embark on a long-term career. So an Employee Satisfaction Survey run in conjunction with the Board review is an opportunity to measure the strength and importance of management/staff/customer relationships at a time when, the rapidly changing environment is demanding companies to reshape and innovate their service offerings at a time which coincides with widespread industry de-staffing, as technology rapidly replaces the compelling face-to-face customer relationships that have traditionally characterised many industries

Gaining Greater Insight through Global Perspectives

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The use of Web technology has allowed Jeito to be a pioneer in the facilitation of Web based, Board Reviews across Australia since 2004 and the UK since 2006.

Working across different cultures has allowed us to evolve the content of our reviews to provide extra dimensions to our insights. We design our content to meet both sector and regional needs. 

“Assessing against credible standards provided a very helpful benchmark and context. We can now move forward with implementing our plans for development, confident that we have a board which is performing well.” Jeito UK Client

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Delivering an Educational Experience

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Ultimately the review process should be the starting point for ongoing improvements to the effectiveness of the Board, or as the Chinese philosopher, Lao-Tzu, said:   ‘a journey of a thousand miles begins with a single step’.

The evolution over the past ten years of Jeito’s Board reviews has acted as the launching pad for several of our innovations, which have been  designed to meet our ultimate objective of making the reviews  an educational experience.

 

Using Web Technology to Deliver Cost Effective Board Reviews

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Just as the Web has changed many ways of doing business, Jeito has been pioneering, since 2004, the use of Web technology to deliver cost effective Board reviews.

Our  clients are telling us that apart from easier  participation (from office or home or mobile) and a significant reduction in overall cost, the  increased anonymity of the Web allows for responses to be more candid, thus delivering greater insight into the issues that require surfacing.